Internal Documents of Wal-Mart Stores, Inc.
Documents posted on this page are provided to enhance public understanding
of Wal-Mart's policies and internal culture. We will protect the anonymity to anyone who wishes
to provide information to us, including documentation of illegal activities
or documents implicitly encouraging managers to break the law.
Store Managers' Manuals & Training Materials
Facility Managers Toolkit (59 pp pdf). Deals with new corporate policies for pay of hourly employees. Link is to WakeUpWalmart (2006).
A Manager's Toolbox to Remaining Union-Free (53 pp pdf, 1997).
Sam's Club Supervisor's Handbook (14 pp pdf, not dated) is an abbreviated version of the "Manager's Toolbox" for Wal-Mart's Sam's Club subsidiaries.
Labor Relations and You at Wal-Mart Distribution Center #6022 (44pp pdf, 1991). This is similar to the company-wide manual on unions, but customized for a distribution center.
Anti-Union Video for New Employees
These 4 short clips are excerpted from a longer video used as part of anti-union training fo rnew employees. We don't know if this video is a universal requirement, but it is widely viewed.
Wal-Mart Stores, Inc. Report on Standards for Suppliers
The following report is Wal-Mart's effort to address concerns with human rights and working conditions at Wal-Mart contractor facilities in China, where the government actively suppresses labor organizing. Charles Fishman, author of The Wal-Mart Effect, noted, "Of the 12,500 inspections [of overseas factories] in 2004, only 8 percent were surprise inspections."
So 92 percent of Wal-Mart's inspections of factories in China, Bangladesh and Nicaragua and China were announced in advance, giving factory operators the chance to hide/avoid/fix violations before inspectors arrive. Yet even among those 11,500 pre-announced inspections, "at least 8,900 resulted in violations of Wal-Mart's own policies serious enough to suspend the factory, or put it on notice. That's a 77 percent failure rate," says Fishman. "Wal-Mart's factory inspection program begins to look like an energetic PR effort, more than a serious effort to protect factory workers."
Full 2004 Report on Supplier Standards PDF
(huge 43mb pdf), or view parts 1-4 below.
2004 Report on Supplier Standards PDF - Part 1
Contains message from Lee Scott, Executive summary, report objectives, background, scope, approach, training, and information on The Ethical Standards Team.
2004 Report on Supplier Standards PDF - Part 2
Contains 2004 program results, global challenges and trends and 2004 direct import violations.
2004 Report on Supplier Standards PDF - Part 3
Contains 2004 program enhancements, unannounced audits, stakeholder engagement, national brand pilot program, proprietary brand program, the Wal-Mart Ethics hotline, and third party service providers.
2004 Report on Supplier Standards PDF - Part 4
Contains 2004 future initiatives, unannounced audits, stakeholder engagement, proprietary brands program, the Wal-Mart Ethics hotline, audit scope expansion, standards for suppliers, color code changes, disapproved factors, underage worker violations, increased ES staff and conclusion.
2003 Report on Supplier Standards PDF
Wal-Mart believes that the conduct of its Supplier Partners can be transferred to Wal-Mart and affect its reputation.
Some articles here were posted on a Wal-Mart Stores, Inc. website, others were made available by Wal-Mart employees or others.
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